If you have a problem, please come and talk to us.
Most complaints can be quickly resolved by talking to the teacher or member of staff concerned. To do this you can contact the school to arrange a time to meet with the person concerned and discuss the problem. If you cannot resolve the matter directly with the person concerned, please arrange to see the Headteacher. You can do this by contacting the school. It may be helpful to put your concerns in writing and let the Headteacher see them before you meet so that he/she is able to look into the matter and update you about the situation at the meeting.
In a very small number of cases, the matter may not be resolved with the involvement of the Headteacher. When this happens, the complaint should be directed to the Governing Body. Please put your complaint in writing to the Chair of Governors, Rhidian Jones, and send it to them through the school. The Chair of Governors will then contact you, within ten days, to discuss your complaint.
If you do not discuss the matter with the Headteacher, it is not normally possible to proceed with the official complaints procedure. In this circumstance, you should put your complaint in writing, stating reasons why you have not discussed it with the Headteacher, and send it to the Chair of Governor, Rhidian Jones.
If the complaint cannot be resolved by the involvement of the Chair of Governors, you can ask for the complaint to be considered by the Governing Body's own Complaints Committee. In some cases the Chair of Governors may ask ODST to investigate the complaint. You will then be informed in writing of the outcome.
Our Trust, ODST, does not normally investigate complaints directly. If a complaint is made either verbally or in writing to the Director of Education or to any officer of the LA, the Governing Body of the school is made aware of the complaint and is requested to deal with it through the adopted procedure.
If you are not satisfied with the process of the investigation you can make this known to the LA or ODST. However, further action can only be taken if it can be demonstrated that the agreed procedure has not been followed, although the ODST will try to mediate and find a possible solution to the problem.
You may also contact OFSTED (Office for Standards in Education) who have a duty to ensure requirements are adhered to. Their telephone number is 0300 123 4666
Please come in and talk to us at the earliest opportunity, we share you desire for fairness and openness and want to the best by you and your child.